Tuesday, July 19, 2011


The power of keeping a positive attitude. I’m happy to say my guitar issue was resolved with everyone winning. That’s what I hoped for and kept in mind during this. So, I got the guitar I wanted. The store kept its sale and didn’t get a return. We’re all happy.

Things were looking bleak this morning when I called the salesman and told him I wanted to return the guitar. He said since it was a special order, store policy is no returns or refunds on special orders. Sure enough, that’s written clearly on the back of my receipt.

For me it wasn’t about getting back the money. It was getting the right guitar. That’s all I wanted. So after nearly blowing a gasket talking to the salesman over the phone this morning, I calmed down and agreed to meet with the manager to see if we could work something that would make everyone happy.

Then by some miracle the salesman decided to check their computer inventory for the guitar I wanted. Low and behold there were two in California. One of them was in his store. He was as shocked as I was. Maybe more because he had been checking their inventory on my behalf and no guitar. Suddenly…bling!

I was able to do an exchange and voila, I got to take my new baby home. Playing it in store even the salesman could tell the difference - me and this guitar just fit. And as lovely, great sounding and nearly identical looking as the other one was…we just didn’t.

There’s a life lesson somewhere in there, I think…

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